Privacy Notice


Privacy Notice

This website is owned and operated by Deafinate Matters CIC, whose contact details appear on the Contact page of this website (“we”, “us”, “our”). 

This privacy policy will explain how we use the personal data we collect from you when you use our website. 

What data do we collect?

We collect the following data:

  • Personal identification information including name, email address and phone number

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Complete an online enquiry form
  • Send us a direct email
  • Use or view our website via your browser’s cookies

How will we use your data?

We collect your data so that we can:

  • Respond to your enquiry as effectively as possible

How do we store your data?

We ensure that your data is stored as securely as possible, utilising current methods of encryption and security to protect it.

We maintain the data that we collect in providing our services to clients, for certain periods that we have determined; after which such data will generally be erased or securely destroyed.  


Unless you specify otherwise, we will not send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Call us at: 07817 080116 

Or write to us: [email protected]

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 18 August 2021.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Call us at:07817 080116

Or write to us: [email protected]

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern satisfactorily, you may contact the Information Commissioner’s Office.

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